The customer has the right to cancel the chauffeur rental service reservation at any time, personally executing the cancellation through the Portal or the Ncc.it app or by contacting Ncc.it technical support in case of any issues.
If the service cancellation occurs within the last 6 hours before the pickup time, the driver will be subject to compensations according to the following percentages:
– 30% of the driver’s fee if the customer cancels between 4 and 6 hours before the pickup time.
– 50% of the driver’s fee if the customer cancels between 2 and 4 hours before the pickup time.
– 100% of the driver’s fee if the customer cancels within 2 hours before the pickup time, as specified in the ‘Customer No Show Policy’.
However, in the event of cancellation of the originally connected train or flight to the chauffeur rental service, the customer must immediately notify NCC.it, providing evidence of the cancellation. In the absence of such notice, the previously described ordinary cancellation policy will apply.
