The term ‘no show’ indicates that we were unable to reach you by phone and that you did not present yourself to the driver within the specified time, while the latter was waiting for you with the sign.
For airport arrival services, we commit to waiting up to 60 minutes from the landing of your flight. For train station arrival services, we commit to waiting up to 20 minutes. For port arrivals, we commit to waiting up to 30 minutes. For all other services, we commit to waiting up to 15 minutes. In case you encounter difficulties reaching us due to reasons beyond your control (such as passport checks or delays in baggage claim), our driver will be available to wait for you to ensure that the service is successfully completed.
PLEASE NOTE:
It is essential that you contact us within the aforementioned timeframes to ensure your presence.
In the event of a customer no-show, 100% of the service cost will be charged.
