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Roadside Assistance: Request your assistance and towing service now.
Introduction: The Importance of Fast and Safe Roadside Assistance
An unexpected road event, such as a mechanical breakdown, an accident, or a stranded vehicle, can put a strain on any driver’s day. In times like these, being able to count on reliable and immediate roadside assistance is essential to resolve the problem safely and stress-free.
With Ncc.it, requesting a tow truck is quick and easy: simply access the app, enter the necessary information, and submit the request. You can do it all independently, without having to call or wait through lengthy bureaucratic procedures, and you can monitor the arrival of the emergency vehicle in real time.
In this guide, you’ll discover when it’s really useful to request roadside assistance, how to choose the most suitable type of tow truck, and how you can also schedule non-urgent transportation for non-driving vehicles.
What Is Roadside Assistance and Why You Might Need It
Roadside assistance is a service dedicated to motorists who, for technical reasons or following an accident, are unable to continue their journey independently. Assistance may consist of towing the vehicle, providing on-site technical assistance, or recovering stranded vehicles.
But when is it really necessary?
A simple breakdown isn’t always do-it-yourself fixable: mechanical problems, minor accidents, or the inability to move the vehicle make the support of roadside assistance professionals indispensable.
With the Ncc.it app, it only takes a few seconds to send a request for assistance and receive rapid, qualified assistance, wherever you are.
Roadside Assistance Services: What You Can Expect
A comprehensive roadside assistance service must offer a wide range of services to respond to various emergency situations. Here are some of the main services available through Ncc.it:
- Vehicle towing: In the event of a breakdown or accident, the tow truck will transport your vehicle to the nearest repair shop or a destination of your choosing.
- On-site repairs: Some small repairs, such as changing a flat tire or jump-starting the battery, can be performed right on the road.
- Trapped vehicle recovery: In the event of a vehicle leaving the road or getting stuck in difficult-to-reach areas, specialized recovery vehicles are deployed.
Through the app, you select the type of problem and are immediately connected to the most appropriate emergency service provider: no wasted time, no worries.
When to Call Roadside Assistance: Frequently Asked Questions
Many drivers wonder: “In which situations should I call roadside assistance?”
The answer depends on the circumstances, but in general, whenever the vehicle cannot move on its own or is unsafe to drive, it is advisable to request assistance.
Here are some practical examples:
Sudden breakdown: if the engine won’t start, the battery is completely dead, or there are issues with the transmission or other critical components, the car cannot continue, and a tow truck is needed.
Traffic accident: even a seemingly minor collision can damage the mechanics or electronics of the vehicle, making it unstable, dangerous, or simply impossible to move without causing further damage.
Flat tire or tire damage: when you don’t have a spare wheel, lack the tools to fix it, or the damage is too severe for a temporary repair, it is safer to have the vehicle towed.
Vehicle stuck on difficult terrain: mud, snow, sand, or rough roads can literally immobilize your car, preventing you from moving again. In these cases, a tow truck with specific recovery equipment is required.
Scheduled transport of a non-running vehicle: if you need to move a car from point A to point B—for example, to a repair shop, private garage, or storage facility—and the vehicle cannot move on its own, you can schedule a non-urgent pickup in advance through the Ncc.it app, choosing the date, time, and destination.
In each of these cases, relying on a professional via Ncc.it is the simplest, safest, and fastest solution. Just a few taps on the app are enough to send a request, track the tow truck’s arrival, and get assistance without delays or complications.
When is assistance not possible?
Roadside assistance may not be immediately available in private areas with restricted access, underground garages with height limits, or in cases of administrative restrictions (e.g., vehicle seizure).
Read our FAQs to quickly find out what to do in case of a breakdown.
Yes, the 24-hour roadside assistance service on Ncc.it is active all year round, including holidays and nighttime hours.
Through Ncc.it, you can request towing for cars, motorcycles, scooters, and light vans up to 2.6 tons with the small tow truck service. While the large tow truck service can transport vehicles weighing up to 3.5 tons.
I tempi di arrivo possono variare in base alla posizione e al traffico, ma in media un carroattrezzi inviato tramite NCC.it arriva entro 30-45 minuti dalla richiesta. Dopo aver confermato il servizio, potrai monitorare in tempo reale sull’app il percorso e l’arrivo del carroattrezzi che sta venendo a soccorrerti.
Roadside assistance may not be immediately available in restricted private areas, underground garages with height restrictions, or in the presence of administrative restrictions (e.g. seizure).
With the Ncc.it app, you can request a tow truck in seconds. Simply log in, select roadside assistance, confirm your location, and describe the problem. You’ll receive immediate assistance without the need for phone calls or long waits.
Yes, NCC.it can also provide assistance on motorways, in compliance with current regulations. In some cases, it may be necessary to coordinate with the official motorway service for safety reasons and access authorization.
No, you don’t need to speak to an operator. With Ncc.it, you can do everything yourself from the app: enter your location, describe the problem, and send the request with a simple tap.
The recovery service requested through Ncc.it includes vehicle recovery and transportation from point A to point B, respecting the authorized weight limit, intervention by qualified personnel, and assistance via app.
How does the Roadside Assistance Request Work on Ncc.it?
Requesting roadside assistance on Ncc.it is incredibly simple:
Log in to the app or website.
Select “Roadside Assistance” from the available services.
Enter your automatic location or type the address manually.
Describe the issue: breakdown, accident, flat tire, etc.
Confirm the request: you’ll immediately receive confirmation along with the estimated arrival time of the tow truck.
What happens after a rescuer accepts your request?
Once one of our partners has accepted your request via the app, you will receive a confirmation with the rescuer’s name, the estimated arrival time, and the option to track the vehicle on the map.
You can also get real-time notifications and, if needed, communicate directly with the operator.
The advantage?
No phone waiting, no misunderstandings: the service is designed to be as fast and intuitive as possible.
Quick tips to prepare for rescue while you wait
Move the vehicle to a safe place (if possible).
Switch on the hazard lights and place the warning triangle at least 100 meters behind the vehicle.
Keep the license plate visible.
Have your registration papers and an ID document ready.
Open the app to track the tow truck’s arrival.
Characteristics of a Reliable Roadside Assistance Service
Relying on a roadside assistance service means putting your safety in the hands of professionals. Here are the key factors that ensure quality service—guaranteed by all Ncc.it partners:
Fast response: a widespread network allows us to reach you in the shortest possible time.
Qualified operators: drivers and technicians experienced in handling roadside emergencies.
Equipped vehicles: every tow truck is fitted with the right tools for safe towing and vehicle management.
Transparent pricing: no surprises—costs are always clear before confirmation.
24-Hour Roadside Assistance: Never Be Alone on the Road Again
One of the most common questions is: “Is roadside assistance available at night or on public holidays?”
The answer is yes: on Ncc.it the service is available 24 hours a day, 7 days a week.
Even on holidays or in the middle of the night, you can request immediate assistance without having to wait for workshops or service centers to reopen.
Safety has no timetable: that’s why our roadside assistance is always active, ready to step in at any time.
Which Vehicles Can Be Rescued?
With Ncc.it, you can request the recovery and transport of different categories of vehicles, including:
Cars of any make and model, including sedans, city cars, crossovers, and SUVs.
Motorcycles and scooters, even if damaged or non-operational.
Light commercial vehicles, such as vans and trucks with a total mass of up to 3.5 tons.
To ensure an efficient and safe service, it is essential to select the right tow truck based on the vehicle’s total mass. Ncc.it provides two types of tow trucks:
Tow trucks for vehicles up to 2,600 kg (26 quintals):
Suitable for most cars, motorcycles, scooters, and light commercial vehicles with a total mass of up to 2,600 kg.
Ideal for operations in urban centers or restricted-access areas.
Tow trucks for vehicles up to 3,700 kg (37 quintals):
Designed for heavier vehicles, such as large SUVs, vans, and light trucks with a total mass between 2,601 kg and 3,700 kg.
Recommended for long-distance transport or special conditions.
Note: The total mass of the vehicle can be found in field F.2 of the registration document. It is important to check this information to select the appropriate tow truck when making a request via the Ncc.it app.
Additionally, the service is also available for vehicles stuck in particular conditions, such as:
Vehicles immobilized due to mechanical failures
Slippery surfaces, snow, or off-road incidents
In these cases, the available tow trucks are equipped with the necessary tools to carry out safe recovery operations.
To recover vehicles up to 2600 kg
To recover vehicles up to 3700 kg
TO SUMMARIZE
| Type of Tow Truck | Maximum Vehicle Weight (kg) | How to Choose | Suitable for |
|---|---|---|---|
| Up to 26 quintals | 2,600 | Check field F.2 on the registration document: if ≤ 2,600 kg, choose this option | Compact cars, sedans, city cars, light crossovers |
| Up to 37 quintals | 3,700 | Check field F.2 on the registration document: if between 2,601 and 3,700 kg, choose this option | SUVs, light vans, large cars |
Why Choose Roadside Assistance with NCC.it
In summary, choosing Ncc.it means:
Requesting assistance completely on your own, without the need to speak with operators.
Receiving help quickly, with real-time estimated arrival times.
Relying on carefully selected professionals, for a service that is always safe and reliable.
Having full control of the service, thanks to transparent quotes and live rescuer tracking.
No matter where you are or what time it is: the Ncc.it app gives you the peace of mind of knowing that qualified help is always just a few clicks away.
Roadside Assistance Is Easier Than Ever
Breakdowns and unexpected events are part of life on the road, but today dealing with them is easier than ever.
With Ncc.it, you have your personal roadside assistance always at hand: fast, safe, and transparent.
Don’t wait until an emergency catches you off guard—rely on the platform that connects you with the best rescuers nationwide. Download the Ncc.it app and make sure you have an extra tool to prevent unpleasant situations.