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Roadside Assistance: Request Your Tow Truck Service Now
Introduction: The Importance of Fast and Reliable Roadside Assistance
With Ncc.it, requesting a tow truck is quick and easy: just open the app, enter the required information, and submit your request. Everything is done independently, without the need for phone calls or long bureaucratic procedures, and with the ability to track the arrival of the rescue vehicle in real time.
In this guide, you’ll learn when it’s truly necessary to request roadside assistance, how to choose the most suitable type of tow truck, and how you can also schedule a non-urgent transport for non-drivable vehicles.
What Is Roadside Assistance and Why Might You Need It?
Roadside assistance is a service designed for drivers who, due to technical issues or following an accident, are unable to continue driving on their own. The intervention may involve towing the vehicle, providing on-site technical assistance, or recovering vehicles that are stuck or immobilized.
But when is it really necessary?
Not every breakdown can be solved with a DIY solution: mechanical failures, minor accidents, or the inability to move the vehicle often require the support of trained roadside assistance professionals.
With the Ncc.it app, it only takes a few seconds to send a help request and receive fast, qualified assistance—wherever you are.
Services Included in Roadside Assistance: What You Can Expect
A complete roadside assistance service should offer a wide range of interventions to handle various emergency situations. Here are some of the main services available through Ncc.it:
Vehicle towing: in case of a breakdown or accident, the tow truck will transport your vehicle to the nearest repair shop or to a location of your choice.
On-site repair: minor issues, such as a flat tire or a dead battery, can be resolved directly at the roadside.
Recovery of blocked vehicles: if your vehicle has gone off the road or is stuck in hard-to-reach areas, specialized equipment will be used for recovery.
Through the app, you simply select the type of issue, and you’ll be instantly connected with the most suitable operator — no wasted time, no confusion.
When to Call Roadside Assistance: Frequently Asked Questions
Many drivers ask themselves: “When should I call roadside assistance?”
The answer depends on the situation, but in general, whenever your vehicle is unable to move on its own or is not safe to drive, it is recommended to request assistance.
Here are some practical examples:
Sudden breakdown: if the engine won’t start, the battery is completely dead, or there are issues with the transmission or other critical components, the vehicle cannot continue and a tow truck is needed.
Traffic accident: even a minor collision can affect the vehicle’s mechanical or electronic systems, making it unstable, unsafe, or simply impossible to move without causing further damage.
Flat tire or tire damage: if you don’t have a spare tire, lack the necessary tools, or the damage is too severe to fix temporarily, it’s safer to have the vehicle towed.
Vehicle stuck on difficult terrain: mud, snow, sand, or rough roads can immobilize your car completely. In these cases, a tow truck equipped with specific recovery tools is required.
Scheduled transport of a non-drivable vehicle: if you need to move a vehicle from point A to point B—such as to a repair shop, private garage, or storage facility—and it cannot move on its own, you can schedule a non-urgent pickup directly through the Ncc.it app, choosing the date, time, and destination.
In all of these situations, relying on a professional through Ncc.it is the easiest, safest, and fastest option. Just a few taps on the app let you submit the request, track the tow truck in real time, and get assistance without delays or complications.
When is it not possible to intervene?
Roadside assistance may not be immediately available in private areas with restricted access, underground garages with height limits, or in cases of legal restrictions (e.g. vehicle seizure).
Read our FAQs to quickly learn what to do in case of a breakdown
Yes, the 24/7 roadside assistance service from Ncc.it is available all year round, including nights and public holidays.
Through Ncc.it, you can request assistance for cars, motorcycles, scooters, and light vans up to 2.6 tons using the Small Tow Truck service. For heavier vehicles, the Large Tow Truck can handle transports of vehicles with a total weight of up to 3.5 tons.
Arrival times may vary depending on location and traffic conditions, but on average, a tow truck dispatched via Ncc.it arrives within 30–45 minutes of the request. Once the service is confirmed, you can track the tow truck’s route and arrival in real time through the app.
Roadside assistance may not be immediately available in private areas with restricted access, underground garages with height limitations, or in cases involving administrative restrictions (e.g., vehicle seizure).
With the Ncc.it app, you can request a tow truck in just a few seconds. Simply open the app, select “Roadside Assistance,” confirm your location, and describe the issue. You’ll receive immediate support without the need for phone calls or long waits.
Yes, Ncc.it can provide assistance on highway sections as well, in compliance with current regulations. In some cases, coordination with the official highway assistance service may be required for safety and access authorization reasons.
No, there’s no need to speak with an operator. With Ncc.it, you can do everything independently through the app: enter your location, describe the issue, and send the request with a simple tap.
The roadside assistance service requested through Ncc.it includes the recovery and transport of the vehicle from point A to point B, in compliance with the authorized weight limit, the intervention of qualified personnel, and support through the app.
How Does the Roadside Assistance Request Work Through Ncc.it
Requesting roadside assistance through Ncc.it is incredibly simple:
Log in to the app or website.
Select “Roadside Assistance” from the available services.
Enter your automatic location or type in the address manually.
Describe the problem: breakdown, accident, flat tire, etc.
Confirm the request: you will immediately receive confirmation and the estimated arrival time of the tow truck.
What happens after a rescuer accepts the request?
Once one of our partners accepts your request via the app, you’ll receive a confirmation with the name of the operator, the estimated time of arrival, and the ability to track the vehicle on the map.
You’ll also receive real-time notifications and, if needed, be able to communicate directly with the operator.
The advantage? No phone calls, no misunderstandings — the service is designed to be as fast and intuitive as possible.
Quick Tips to Prepare for Assistance While You Wait
Move the vehicle to a safe location (if possible).
Turn on the hazard lights and place the warning triangle at least 100 meters from the vehicle.
Keep the license plate clearly visible.
Have your registration document and an ID ready.
Open the app to track the arrival of the tow truck.
Key Features of a Reliable Roadside Assistance Service
Relying on a roadside assistance service means placing your safety in the hands of professionals. Here are the key features that ensure a high-quality service, all guaranteed by Ncc.it’s trusted partners:
Quick response: A widespread network allows operators to reach you in the shortest time possible.
Qualified professionals: Drivers and technicians are experienced in handling roadside emergencies.
Equipped vehicles: Each tow truck is fitted with the necessary tools for safe towing and vehicle handling.
Transparent pricing: No surprises — all costs are clearly displayed before you confirm the service.
24/7 Roadside Assistance: Never Alone on the Road Again
One of the most common questions is: “Is roadside assistance available at night or on holidays?”
The answer is yes: with Ncc.it, the service is available 24 hours a day, 7 days a week.
Even on public holidays or during the night, you can request immediate assistance without having to wait for repair shops or service centers to reopen.
Safety knows no schedule — that’s why our roadside assistance is always active, ready to help at any time.
Which Vehicles Can Be Assisted
With Ncc.it, you can request the recovery and transport of various types of vehicles, including:
Cars of any brand and model, including sedans, city cars, crossovers, and SUVs.
Motorcycles and scooters, even if damaged or not functioning.
Light commercial vehicles, such as vans and small trucks with a total weight of up to 3.5 tons.
To ensure a safe and efficient service, it is essential to select the right tow truck based on your vehicle’s weight. Ncc.it offers two types of tow trucks:
Tow truck for vehicles up to 26 quintals (2,600 kg):
Suitable for most cars, motorcycles, scooters, and light commercial vehicles with a total weight up to 2,600 kg.
Ideal for interventions in urban centers or areas with restricted access.
Tow truck for vehicles up to 37 quintals (3,700 kg):
Designed for heavier vehicles such as large SUVs, vans, and light trucks with a total weight between 2,601 kg and 3,700 kg.
Recommended for long-distance transport or special handling conditions.
Note: The total authorized mass of your vehicle is indicated under item F.2 on the registration document. It’s important to check this detail when selecting the appropriate tow truck in the Ncc.it app.
The service is also available for vehicles stuck in special conditions, such as:
Vehicles immobilized due to mechanical failure
Mud, slippery terrain, snow, or off-road incidents. In these cases, our tow trucks are equipped with the necessary tools to carry out a safe recovery.
In Summary
| Type of Tow Truck | Maximum Vehicle Weight (kg) | How to Choose | Suitable For |
|---|---|---|---|
| Up to 26 quintals | 2,600 | Check item F.2 on the registration document: if ≤ 2,600 kg, choose this option | Compact cars, sedans, city cars, light crossovers |
| Up to 37 quintals | 3,700 | Check item F.2 on the registration document: if between 2,601 and 3,700 kg, choose this option | SUVs, light vans, large vehicles |
Why Choose Roadside Assistance with Ncc.it
In summary, choosing Ncc.it means:
Requesting assistance completely independently, without the need to speak with an operator.
Receiving help quickly, with estimated arrival times shown in real time.
Relying on trusted professionals, for a service that is always safe and reliable.
Having full control of the service, thanks to transparent quotes and live tracking of the rescue vehicle.
No matter where you are or what time it is: the Ncc.it app gives you peace of mind, knowing that qualified help is always just a few clicks away.
Roadside Assistance Has Never Been Easier
Breakdowns and unexpected events are part of life on the road, but today dealing with them is easier than ever.
With Ncc.it, you have your personal roadside assistance always within reach — fast, safe, and transparent.
Don’t wait to be caught off guard by an emergency: rely on the platform that connects you with the best roadside operators nationwide.
Download the Ncc.it app and make sure you have one more tool to prevent unpleasant situations.